Frequently Asked Questions
3mbz FAQ — All Your Questions Answered Here
Simple, detailed answers to the most common questions from Bangladeshi players about deposits, withdrawals, bonuses, cricket betting, and account verification.
Welcome to 3mbz. This FAQ page has been created with Bangladeshi players in mind, so you can clearly understand every step from opening an account to withdrawing your winnings. Deposit methods, withdrawal timelines, welcome bonus terms, identity verification, and cricket betting markets — all of it is covered briefly below. If you cannot find an answer to your question, contact our 24/7 live chat support.
Frequently Asked Questions
Withdrawal Questions
Yes, withdrawals at 3mbz are available 7 days a week, 24 hours a day. The process runs automatically even at night or on public holidays. Normally, the money reaches your bKash, Nagad, or Rocket wallet within 30 minutes to 3 hours of submitting the request. If there is any delay, let us know via live chat.
For the welcome bonus, you need to meet a 15x wagering requirement on the bonus amount. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus, you need to place a total of ৳22,500 in bets before the bonus winnings become withdrawable. Once the wagering requirement is met, submit a withdrawal request through the usual method. The minimum withdrawal is ৳1,000.
No. For security reasons, withdrawals can only be made to a mobile wallet (bKash, Nagad, or Rocket) registered in your own name. Sending to a wallet in someone else's name is not possible. If the name on your wallet does not match the name on your account, you will need to resolve that through verification first.
After submitting a withdrawal request, it can take up to 3 hours. A "Pending" status means your request is being processed. It is usually completed within 30 minutes. If more than 3 hours have passed, contact live chat with a screenshot and the team will resolve it quickly.
The minimum withdrawal amount at 3mbz is ৳1,000. If your balance is below that, keep playing to build it up or accumulate small winnings before withdrawing. There is no maximum withdrawal limit. The same minimum applies across all methods (bKash, Nagad, Rocket).
Verification & Documents
Verification is usually requested when you submit a significant withdrawal for the first time, or when suspicious activity is detected on your account. In some cases, you may be asked to verify within a few days of creating your account. Having your documents ready in advance makes this step quick and avoids any delays in withdrawals.
Yes, this matters. The name you registered with on your 3mbz account must match the name on your bKash, Nagad, or Rocket wallet. A name mismatch can cause your withdrawal request to be held. If this happens, contact the support team and resolve it using your national ID card.
Identity verification is primarily done to protect your account and to keep the platform restricted to players of the approved age (21+). It is only requested when applicable, and your information is kept completely secure. All data is protected through SSL encryption.
First, read the reason for rejection carefully. It usually happens when the document image is blurry, cropped, or expired. Upload a clear and complete image and reapply. If the problem persists, write to [email protected] with full details or get help through live chat.
Cricket & Sports Betting
3mbz cricket betting offers a range of markets including Match Winner, Toss Winner, Top Batsman, Top Bowler, Highest Runs, Total Sixes, and Total Wickets. In-play markets across T20, ODI, and Test formats are especially popular. For example, in a Bangladesh vs India match you can also bet on how many runs will be scored in the next over.
Decimal odds are straightforward. Say a team has odds of 2.50 — that means if you place a ৳100 bet and win, you receive ৳250 (including your original stake). The formula is: stake × odds = total return. The higher the odds, the lower the chance of winning but the greater the reward — keep a balance between risk and reward.
Yes, 3mbz offers live in-play betting. Odds change in real time as the match progresses, giving you the opportunity to bet based on how the game is unfolding. In-play markets are especially active during major events like IPL, BPL, and the T20 World Cup. Keep 3mbz open on your phone to make quick decisions.
An accumulator (or acca/parlay) is a single bet that combines multiple selections. The odds of each selection are multiplied together, which significantly increases the potential payout. However, if any one selection loses, the entire bet is lost. If you want to start with lower risk, build an accumulator with 2–3 selections.
If a match is abandoned or cancelled, 3mbz generally refunds the stake or settles it according to the predetermined rules. Check the site's terms for specific conditions or ask via live chat. It is wise to understand the situation before making a decision.
How to Deposit Money
Log in to your 3mbz account and go to the "Deposit" option. Select Nagad as your payment method. Send money from your Nagad app to the 3mbz Nagad number displayed on screen, then enter the transaction ID on the site. The minimum deposit is ৳200. Your balance will be credited within a few minutes.
Most deposits are credited within a few minutes. Sometimes a network delay can cause it to take 15–20 minutes. If more than 20 minutes have passed, contact live chat with your payment receipt or screenshot. Keeping your transaction ID saves time when resolving issues.
The minimum deposit at 3mbz is ৳200 and this is the same across all methods (bKash, Nagad, and Rocket). This limit is set with Bangladeshi players in mind so that even a limited budget is enough to enjoy the platform. A 150% bonus is available on your first deposit — deposit ৳1,000 and get ৳1,500 in bonus.
The bKash deposit process is just as simple as Nagad. Select bKash on the 3mbz Deposit page, send money via "Send Money" in the bKash app to the number shown, and enter your 3mbz user ID as the reference. Then enter the transaction ID on the site. Do not submit the same ID more than once — each deposit is separate.
Rocket is Dutch-Bangla Bank's mobile wallet. Select Rocket on the 3mbz Deposit page. Send money to the number displayed using the Rocket app or USSD (*322#), then enter the transaction ID on the site. A minimum of ৳200 must be sent. Make sure your wallet has enough balance.
Still have questions?
If you could not find the answer to your question in the FAQ above, our expert support team is always here for you. Help is available in both Bengali and English.
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